Items ordered and paid for will process within 24-48 hours from when received, unless otherwise noted in the product description. All orders will receive a shipping confirmation email once the package has been shipped.
Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. For any questions regarding shipping please contact us at Shipping@benewaaskincare.com
On national holidays our shipping partners may be closed or offer limited holiday service. In such cases, temporary holiday shipping policy terms will be mentioned on the site before the checkout process.
We pride ourselves in making sure you are absolutely happy with your order. If you have any problems, please contact us at Shipping@benewaaskincare.com and we will do everything we can to make it right. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
We offer secure online ordering and accept Visa, MasterCard, American Express, and PayPal. Sales tax is required on all orders and the local tax rate will be calculated at checkout for California customers.
REFUNDS & EXCHANGES
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that Benewaa Skincare is not responsible for packages that may have been lost or stolen after delivery confirmation has been made.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if, items are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Benewaa Skincare LLC
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Benewaa Skincare LLC
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.